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We are open for face-to-face consultations and treatments

Updated: Oct 18, 2021

Following the latest Governmental and professional guidelines, PPE codes, and with stringent hygiene measures in place. So if you and your aches and pains require attention* then please give us a call on 01480 455 221. New Patients or patients returning after a long break from treatment may receive a brief phone consultation with one of our experienced practitioners before you can attend the practice. We look forward to seeing you!

*if you’re either; self-isolating; or have COVID-19 symptoms – we’re afraid we’re unable to see you face-to-face, but we’re happy to advise over the phone or by telehealth online consult. Similarly if you have received a letter saying you’re vulnerable, we suggest you give us a call as we will need to risk assess with you to ensure the best route possible to get you out of pain. There may be some of you who feel too fearful still to come in, in which case a telehealth appointment might be a more appropriate option for you.

The information below, should answer the majority of your questions, however, if not, please feel free to contact us and we will discuss things with you. It is a complex issue, and we are following guidelines set by our governing bodies General Osteopathic Council, The Chartered Society of Physiotherapy, British Acupuncture Council and Society of Chiropody and Podiatry., in order to keep everyone, staff and patients, as safe as possible.

If you are unsure whether your symptoms fit the criteria for a face to face appointment; then please call us on 01480 455221 to discuss it with a member of the team, or email us on

We have strict guidelines to follow, to ensure that we all keep as safe as possible

What to expect before your visit

For new patients and patients returning after a long period will receive two emails via our system the ‘Jane App’. The first one is a ‘Welcome’ email asking you to set up your account, the second email will ask you to fill out a new health form and sign consents, including a COVID -19 consent form.

Patients who have seen us since July 2020, when your appointment is made you will receive an email from us via our system the ‘Jane App` as an appointment notification. In that email for face-to-face appointment you will be required to complete our COVID -19 consent form. Any patient coming in for a for face to face appointment will also have to be screened for Coronavirus symptoms prior to their appointment. You will receive further short COVID-19 screening questionnaire to be completed prior to the appointment. All you have to do is to complete it and press the submit button! We’re aware some of you may struggle with this so by all means give us a call.

Our Infection Control Protocol

We promise to take every reasonable measure to protect you and our team. To reassure you, these are some of the measures that we have in place to ensure we practice as safely as possible and to reduce as much risk as we can: -

  1. The clinic environment has been risk assessed and measures have been put in place to minimise risk.

  2. We have updated our clinic cleaning policy to ensure more thorough cleaning of all surfaces, door handles and equipment. This will include, for example, cleaning chairs, desks, couches, door handles, in between each patient.

  3. Any face-to-face appointments will be spaced out with a period of time between the end of one appointment and the beginning of the next appointment.

  4. We have taken guidance from Public Health England on the correct level of PPE required, and we have been able to source this easily. Staff will wear an apron, gloves, and a minimum of type 2R face mask. Goggles and visors for eye protection is risk assessed on a case by case-by-case basis. Patients will be expected to wear a mask and sanitise their hands thoroughly (as per NHS guidelines) on entry to the clinic. If you do not have a mask we will provide you with one.

  5. You will be sent clear instructions on what to expect if you are coming in for a face-to-face appointment by email when you book your appointment.

  6. Two metre social distancing will be observed at all times other than when hands-on treatment is being administered.

  7. As a temporary measure, we have closed our toilets in order to reduce the risk of infection so we will be asking our patients to ‘go’ before they arrive.

  8. We will have a record of all patients and staff who have been to clinic to comply with the track and trace system.

Video and telephone consultations will continue to be available.

Please bear with us while we navigate through this difficult time. As things change we will keep you updated. We are so delighted and humbled by the support we have received from so many of our patients and ‘followers’. We will let you know as soon as any further updates happen.

Don’t forget you can follow us on Facebook@CentreForCompHealth and also on Instagram @Centre_for_comp_health

We’d love to continue to grow our numbers on this platform.

We look forward to seeing you all. Thank you,

Jane and the team


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